Responsible Authority

We are happy about your visit to our website. We would like to introduce ourselves as the responsible authority within the meaning of data protection law:

Firma S. Lutz Wartungen
Sole proprietor Sven Lutz
Lerchenweg 23
D-73061 Ebersbach-Roßwälden
Phone: +49 (0) 7163 - 53 53 70
E-mail: info(at)lutz-service.de

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Privacy legacy officer

Sven Lutz
E-mail: info(at)lutz-service.de
Phone: +49 (0) 7163 - 53 53 70

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General Information

Pursuant to our statutory obligations, we would like to inform you about the collection and use of your personal data.

When you use our website, personal data about you will be collected. This may happen by you entering the data yourself, for example your e-mail address. But our system also collects your data automatically, for example whenever you visit our website. This happens irrespective of the device or the software that you use to visit our website.

All data that you enter in our app is provided voluntarily; there are no disadvantages to you if you do not provide data. But without certain data, we are unable to provide services or to conclude contracts. Whenever such information is necessary, we will point it out to you.

On this website, the user’s personal data is only collected within the framework of the existing data-protection law, in particular the General Data Protection Regulation (GDPR). The legal terms used in the text are defined in Art. 4 of the GDPR.

The GDPR allows data processing in three cases in particular:

• in accordance with Art. 6 para. 1 (a) and 7 GDPR, when you have consented to us processing your data; in this Privacy Policy and in the cases of consent pursuant to Art. 4 no. 11 GDPR, we will inform you in detail and each time for what purposes and under what circumstances your data will be processed by us;

• in accordance with Art. 6 para. 1 (b) GDPR, when processing your personal data is necessary for negotiating, concluding or performing a contract;

• in accordance with Art. 6 para. 1 (f) GDPR, if the balancing of interests leads to the conclusion that the processing is necessary to protect our legitimate interests; this means in particular our interests to analyse, optimise and secure the offers on our website – meaning primarily the analysis of user behaviour, setting up profiles for advertisement purposes and storage of access data as well as the use of third-party providers.

 

Inventory Data

We collect inventory data as far as it is necessary to establish, negotiate or amend a contract (including one without remuneration) between us and the user. This can be: customer data (for example name, address), contact data (for example e-mail address, phone number), service data (for example services ordered, duration, payment). Upon establishing the user relationship, we will ask you for this data (for example name, address and e-mail address) and will also tell you which of the information is required to establish the user relationship.

Usage Data

We also collect usage data to allow users to use the services on our website. These may consist of: usage information (for example visited websites or parts, duration of visit, interest in services), content data (for example data, text, images, sounds, videos entered or uploaded by you), meta data (for example identity of your device, location, IP address).

We will only combine usage data if and insofar as it is necessary for billing purposes. Otherwise, we will only put together usage data pseudonymously and only insofar as you have not objected. You may send this objection to the address indicated in the “About Us” section or the responsible authority indicated in this Privacy Policy at any time.

The legal basis for this data processing are our legitimate interests pursuant to Art. 6 para. 1 (f) GDPR in analysing the website and your use, possibly also the statutory permission to store data as part of the negotiation of a contract pursuant to Art. 6 para. 1 (b) GDPR.

Furthermore, our provider stores information, the so-called server log files, each time the website is used; this is information which is automatically transferred by your browser. In detail, this data consists of:

• your IP address

• type and version of your browser

• host name

• time of visit

• the page from which you came to our page

• name of the page opened

• exact time of usage as well as

• the amount of data transferred
   

This data will only be used for statistical purposes and do not allow us to identify you as a user.

First Contact through Electronic Request

If you contact us in electronic form (for example by mail, fax, phone, messenger, etc.), we store and process the data which you have given us (for example name, contact information, content of the request). This is based on our legitimate interest in an effective communication with customers in accordance with Article 6 para. 1 (a) GDPR and, as far as it concerns a request to enter into or to perform a contract, also with Article 6 para. 1 (b) GDPR.
We will only pass on this data to third parties as far as required for the performance of the contract (in accordance with Article 6 para. 1 (b) GDPR), by the overwhelming interest in effective services (in accordance with Article 6 para. 1 (f) GDPR) or based on your consent (in accordance with Article 6 para. 1 (a) GDPR) or if there is another legal permission or obligation.
You may ask us at any time and without any cost to provide information about the purpose of the processing, the origin and the recipient, if any, of your data. You may also request that we correct, delete or limit the processing of your personal data. You may object against the (further) processing of your data at any time and you have a right for the data to be made transferable as well as the right to file a complaint with the competent supervisory agency.
In general, your data will only remain stored as long as required by the purpose of the respective data processing. A longer storage is an option, in particular when required in order to pursue our rights, for other legitimate interests of ours or when there is a statutory duty to keep the data longer (for example record-keeping under tax law, statute of limitations).

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Consent

Whenever we ask you for your consent for the processing of your data, we will inform you in clear language and in an easily accessible way about the cases for which you will be granting your consent. Any consent that we ask you for is voluntary. Any advantage that you wish to gain by granting consent is also available without consent; simply ask us.

Regarding any consent, you have the right to revoke any consent given to us for the processing of your personal data at any time. You just need to contact us without any particular formal requirement, for example through our contact form, an e-mail to the e-mail address indicated in the “About Us” section or a link to unsubscribe (if offered by us). Your withdrawal has no effect on the legality of the data processing carried out up to that point.

Storage Period

Generally, your data will only remain stored as long as required by the purpose of the respective data processing. Storage beyond that is possible in particular if it is still required for pursuing our rights or for other legitimate interests of ours.
For your inventory data which were necessary to perform a contract (including one without remuneration), this means that we store this data until the complete performance or termination of the contractual relationship plus the limitation period (which is generally 2 or 3 years) plus an adequate extra time for potential interruptions of the limitation period.
For your usage data which was collected in the course of your use of the website, this means that we will store it only for the time still required for the proper functionality of our website and as long as we still have a legitimate interest. Statistical information will be primarily stored by us in pseudonymous form.
Beyond that, we still store your data for as long as we are required to do so by law. This concerns in particular the tax-law requirements to keep records, usually for 6 or even 10 years.

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Cookies

Based on our legitimate interest in a flawlessly functioning online offer and its economic and efficient design and optimization according to Article 6 para. 1 (f) GDPR, our website uses cookies in order to allow you to use our offer better, more effectively and in a more secure way. Cookies are text files that are stored on your computer and which store certain data about your user behavior on our page, so that certain features or offers can be made available to you based on your previous use. These can be “session cookies”, which are automatically deleted when you leave our website. Other cookies are stored on your computer permanently until you delete them. That allows us to recognize your browser when you visit our website again and to provide you with features or offers according to your previous usage.
Your browser allows you to prevent the use of cookies in general or in specific cases. Please check the instructions for your browser to find out more about this. You can also delete cookies following these instructions which we have listed for you:

for Chrome: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=en
for Safari: https://support.apple.com/en-gb/guide/safari/sfri11471/mac
for Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
for Edge: https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies
for Internet Explorer: https://support.microsoft.com/en-gb/help/278835/how-to-delete-cookie-files-in-internet-explorer

Blocking cookies may limit the functionality of our website and of other websites visited by you.
More information on this topic, in particular how you can administer, limit or completely disable third-party cookies and technologies with a similar purpose, can be found at:
http://www.aboutads.info/choices
http://www.youronlinechoices.eu
http://www.networkadvertising.org/choices

Users‘ Rights

You may request us anytime to provide information about the personal data stored about you free of charge. To avoid misuse, this will require personal identification.

Deletion, Correction, Limitation

You may at any time demand from us that we correct (or complete) incorrect data as well as a limitation of the processing of data or deletion of your data. This applies in particular if the reason for processing the data is no longer valid, if a required consent has been revoked and there is no other legal basis or if our data processing is unlawful. We will then correct, block or even delete your personal data without delay as far as permitted by law.

Objection

The right to object to advertisement is governed by our text regarding consent:

Regarding any consent, you have the right to revoke any consent given to us for the processing of your personal data at any time. You just need to contact us without any particular formal requirement, for example through our contact form, an e-mail to the e-mail address indicated in the “About Us” section or a link to unsubscribe (if offered by us). Your withdrawal has no effect on the legality of the data processing carried out up to that point.

 

Data Transfer

You may request us to transfer the data stored about you in machine-readable form.

Complaint

If you feel that our data processing has violated any of your rights, you may file a complaint with the competent regulatory agency (here you find a list of the agencies).

Changes to the Privacy Policy

If and when factual or legal reasons will compel us to amend the Privacy Policy, we will update this page accordingly. This will not change the consent provided by the user.

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Website Systems

CMS System Wix

Based on our legitimate interest in a technologically perfect online offering and its design and optimisation in an economically efficient manner pursuant to Art. 6 para. 1 (f) GDPR, we have established this website with the Wix CMS system provided by Wix.com Ltd., Namal 40, 6350671 Tel Aviv, Israel (“Wix.com”). Our website is also hosted on that company's servers.

Like any other hosting service, Wix.com will collect user data in that process. These are identifiable and non-identifiable data collected when you access our website. These will either be provided to Wix.com or automatically collected when using the services of Wix.com (“non-personal data”). With such non-personal data, it is impossible for Wix.com to determine from whom the data originates. Non-personal data is technological information and usage information, e.g. visitors' and service users' browsing and clickstream behaviour, heat maps of sessions and scrolling as well as non-identifiable data about the device used, operating system, browser, screen resolution, language and keyboard preferences, internet provider, referral and exit pages, date/time stamp etc.

As a hosting service, Wix.com also collects data which can identify a person with reasonable effort (“personal data“). Basically, this personal data is all data that you enter when using the website. This may include contact data (for example e-mail address or phone number), invoice details (name, billing address, payment method and bank details), data about a browser or user session (IP address, geographical location and/or unique identifier of the device), data about connected third-party accounts (for example e-mail address or user name for a connected PayPal, Google or Facebook account), scanned identity documents provided to us (for example ID card, driving license, passport or official documents about company registration), and any other personal data. For your protection, Wix.com will treat any non-personal data, which will be connected with personal data (for example to improve the services of Wix.com), as personal data.

Wix.com Ltd. is registered in Israel, which is viewed by the European Commission as a country providing adequate protection of the personal data of EU member states' citizens.

Affiliated companies and service providers of Wix.com, which store or process your personal data on behalf of Wix.com, have committed themselves to protect this data in accordance with industry standards and irrespective of possibly lower requirements under their legal system. We, too, have a contractual agreement with Wix.com, according to which Wix.com will only process the data on our behalf.

Wix.com may also process your data in the USA, but is a certified participant of the EU-US Privacy Shield Framework and the Swiss-US Privacy Shield Framework. Wix.com has committed itself to handle all personal data received from member states of the European Union (EU) or from Switzerland in accordance with the Privacy Shield Framework pursuant to the applicable principles therein. 

Wix.com will also implement physical, electronic and procedural security measures to protect the personal data. Among other things, Wix.com offers HTTPS-secure access to our website; the transmission of confidential data is protected by a connection encrypted according to the industry standard SSL/TLS, and Wix.com regularly updates its PCI DSS (Payment Card Industry Data Security Standards) certification. Wix.com also regularly checks its systems for potential vulnerabilities and attacks and is constantly looking for new procedures and third-party services to further improve the security of its services and the protection of visitors' and users' data.

You will find more information about the data processing by Wix.com and your rights in the privacy policy of Wix.com at: https://www.wix.com/about/privacy